Warranty
We guarantee our merchandise to be free of manufacturing defects
and will accept any defective item for refund or exchange.
The warranty policy covers the product only in the case of manufacturer’s defect
for 1 year from the date of purchase. It does not cover products damaged
due to normal wear and tear, negligence, improper care, natural breaking
or fading of colors and materials over time and/or exposure.
We offer warranty inspection on all our products. All products
sent to us for warranty inspection should have a return authorization number
(RA#) sent with prepaid freight. You will need to call us directly or email
customer service to receive a RA number. Please include a copy of your
sales receipt and a letter of explanation. We will not be held responsible
for lost packages.
Returns/Exchanges
Unwashed, unworn, unused or defective merchandise may be returned within
30 days after purchase for an exchange or refund.
All merchandise returned requires a return authorization number (RA#)
in order to process the return or exchange. You will need to call us directly
or email customer service to receive a RA number. Please include a copy
of your sales receipt and a letter of explanation for the return or exchange.
All merchandise must be returned within 30 days of Invoice date for exchange
or full refund in the original form of payment. Any return of merchandise
not within 30 days or missing labels will be subject to a 20% restocking
fee.
We will only refund shipping charges if we sent the wrong item or the
item sent was defective. If you are making an exchange because you would
like a different size, style or color, you will be charged for shipping
on your exchange.
All merchandise sold on sale is final and cannot be returned unless it
is damaged or we sent the wrong item. |